When setting up a mobile car wash business or an onsite mobile automotive detailing service business, you must plan for the future when you will be running multiple vehicles. You must also have in place a program to monitor the progress of your training so you can constantly be adding vehicles to keep up with the customer demands. I recommend that you use either profit sharing managers for each unit plus salary or hire independent owner operators as independent contractors. As you design this system you must consider your objectives such as, the need to; 1.) Train operator to run truck unsupervised 2.) Train operator in basic trouble-shooting 3.) Show operator how to increase productivity and profit by doing it our way 4.) Instill a sense of pride in operator As well as making especially sure to properly evaluate operators administrative and computer knowledge, then help them discover missing information, which they are lacking, no sense in trying to teach someone word processing if they are a computer wiz or the duties of a middle manager if they are coming from a large corporation and either were a middle manager or were an area manager for a group of middle managers in their previous job. Next you must establish a set of goals for your training procedures. Here are a set of goals we used and you may wish to review these goals to see if they fit your altered business model and in doing so come up with your best set of goals for your mobile car wash or auto detailing company. GOALS: We will train every owner/operator, manager or franchisee until they are efficient in operating their unit(s) unsupervised. We will train a team member until they are ready for action (up to three full training sessions) unless they drop out or fail. We will not pass an operator until we are confident that they can perform all necessary duties required to exceed the minimum original pro forma of $5,500 net income per month with minimal assistance from corporate. Sufficient training now will save us thousands of dollars in labor in the future from regional directors and office staff. I sincerely hope this helps you in designing a perfect training system to allow your small business to expand as your customer base continues to swell. Think on this. |
